What is your turn around time?
Our turn around time -- from when we receive the artwork and payment to when we ship -- is
10 working days, sometimes sooner, depending on our workload.
Do "working"days include Sat, Sun, or holidays?
No. The hard working Diesel Fuel crew needs a break every now and then. We don't
work on Saturday or Sunday or even some holidays.
Can I get my stickers in less than two weeks?
Yes, but there is usually a rush fee, depending on how busy we are at the time of your order.
Please contact us for more information.
Can I get my rush charge back if I decide I don't need a rush?
Only if we have not started printing your job yet. If you need to cancel a rush
order please do it immediately by way of phone not e.mail.
Can you ship to us at a club or venue?
Yes, but this can be sketchy due to the fact that not all clubs open before
4pm (fed ex usually delivers before 4pm). We are not liable for any delayed
shipments or shipments that are not made because no one is there to receive them.
Can you ship outside of the U.S.A.?
Yes, please contact us for shipping rates.
How do you ship orders?
We ship all orders Federal Express Ground unless otherwise specified. Shipping time is
around 1-5 days, depending on your location. All shipments are insured.
We can also ship USPS, Fed Ex Overnight, Two Day, Three Day at an extra charge.
Can I change or cancel my order?
As long as we have not started your job yet you can change or cancel. If we have
made the films or have done any part of your job, you will have to cover that cost if
you change or cancel your order.
Are your stickers weatherproof?
Yes, the vinyl stickers we print are top quality outdoor weatherproof vinyl with a
7-10 year average life expectancy. The inks we use do not smear, run, or fade in the
sunlight. Screenprinted stickers are always better than roll stickers or stickers printed with
the flexography method. While these other methods are fine for indoor only use or
packaging the so called vinyl clear coat won't protect these stickers from fading
or deteriorating in the rain.
What type of payments do you accept?
We accept Visa/Mastercard via paypal.com. You can send checks or money orders
in the mail. We do not recommend sending cash we will feel bad, but are not liable for cash
lost in the mail on its way to us. You may pay in cash when paying in person. Paypal
is a secure credit cart authorizer and one of the biggest and safest on the internet.
What types of file formats and media do you accept?
We can accept MAC or PC format CDRs, Zip Disks, and Floppy Disks. We can
accept Mac and PC files from Illustrator 9 and below, Photoshop 5.5 created at
300-600d.p.i. , .tif, .eps, .bmp files created at 300-600 d.p.i., Corel Draw 9
and below, Quark 4.0 and below, Freehand 8 and below. Art created at
72 dpi is appropriate for screen or internet display, but will look pixelated when
printed. Please print your design out on a laser or ink jet printer to find out what
your design will look like.
I think computers suck, how do I mail in an order?
Fill out the order form completely, enclose a check or money order (or pay online via
paypal, you can find a link to via our sites make a payment area), and your art in
an envelope. It's a good idea to put a piece of cardboard in the envelope, and write
DO NOT FOLD on your envelope so it doesn't get bent. If you need a price
on shipping, please give us a call.
Can I email my design and send a check or money order in the mail?
Yes, but please enclose a printout of the art you e.mailed in with your payment so we
know what art goes with your order.
Can I send extra money to buy all the hard working employees beer and/or cookies?
Yes, we drink plenty of PBR and eat plenty of cookies.
I found a better deal at another print shop will you match their price?
Yes, in most cases. Please fax us a written quote from the shop or point us to their online
pricelist. This only goes for services matching ours (ie., screenprinted vinyl stickers, posters,
and t-shirts). While we want to offer you the best and most competitive prices we do not
guarantee that we will match prices. We are not a sweatshop and therefore will not match
any prices of known sweatshops.
Do you have the fonts that I used on my sticker?
Most likely we don't have them. We recommend converting all fonts to outlines (or curves)
depending on the program used. This will make the fonts able to be printed without the actual
font files. You may send the font files in with your order. We recommend sending a hard copy
proof in the mail or a .bmp, .jpeg, or .gif emailed to us of your sticker so we can double check
that we have the right fonts.
All I want is our band/organization name on our stickers, can you do that for us?
Yes, soon on our website we will have a list of fonts to choose from for your sticker.
After we have layed it out we will fax or email it to you for approval. This is a free service.
I'm doing a 1 color design but I want half my stickers/shirts with
blue ink and half printed with red ink can I do that?
Yes, there is just a $10 fee per color switch.
Can you Print on the back of my sticker?
Yes, as long as it is on a bulk sticker order, the back print is charged as another color.
What colors of ink look good on colored vinyl?
Please see the colored vinyl section for more details.
Does black count as a color?
Yes, black counts as a color, unless you are printing on black vinyl.
Does white count as a color?
In most cases we print on white vinyl so it does not count as a color. If you want
white on a colored vinyl then yes, it would count as a color.
I need a custom size sticker can you do that?
Yes, just give us a call or email for a quote. In most cases we can even do a
custom size on the black & white and red & black small runs, give us a call or
email and we'll see what we can do for you
I need a custom shaped sticker, can you do that?
Yes, just e.mail or fax us the shape you want and at the size you want. Include how
many stickers, and number of colors. We'll get you a quote in a day or two.
There are fees for creating custom dies and die cutting which makes small orders
of custom die cut stickers quite expensive.
I'm doing a sheet deal with you, do I have to do the layout myself?
If you have two or less designs at two or less sizes we would be happy to do it
for you at no charge. If you have more than two designs or sizes you must do the
layout or pay us to do it ($25.00 per hour). If you have never layed out a sheet
before make sure you leave enough room for us to cut the stickers evenly. Please
see page ######### for all the layout specs. for laying out a sheet.
Can I get different color and sized shirts within my order?
Yes, but we are not mind readers, be sure to be very specific on what color shirts and
sizes you want. Be sure to check the color availability charts for the
garments you wish to order.
What type of shirts do you print on?
Unless otherwise stated we use 100% Cotton Made in the U.S.A. shirts. Usually
they are 5.6 or 5.5 ounce Fruit of the Loom, Anvil, Jerzees, or Hanes shirts. The
50/50 shirts we offer are also 5.6 or 5.5 ounce Fruit of the Loom, Anvil, Jerzees,
or Hanes shirts. Our Girly-Ts and spaghetti strap tank tops are 100% cotton and
completely made in the USA, the fabric and shirt construction.